Terms of Service

1. Parties and scope of service

These terms form an agreement between you (“the user”) and บริษัท ซูเปอร์เดฟ จำกัด (Superdev Co., Ltd.) (เลขที่ 89 รามคำแหง 82 แขวงหัวหมาก เขตบางกะปิ กรุงเทพมหานคร 10240, tax ID 0105563058564), the provider of HugWeb (“we”/“us”). By subscribing to the service or accessing the system, you accept these terms in full.

HugWeb is an AI-powered static business-website builder for Thai SMBs. Its purpose is to get your website ranking on Google and to funnel visitors out to the sales channels you already use (LINE, Shopee, Lazada, TikTok, Instagram, Facebook, phone, Maps). The service has no shopping cart, no payment on the published website, and no product database.

2. Packages and the free trial

The service is offered as a prepaid subscription billed per cycle. The packages, prices, and cycles actually on offer are shown at checkout in the system at the time you subscribe.

Every new user receives a 7-day free trial and can set up and publish (Publish) a real website straight away during the trial. If you have not subscribed to a package by the time the trial ends, your website is unpublished (see section 4), while the data you created is retained. Note that the free trial has no grace period.

We may change prices or package details in future. We will notify you in advance before any change takes effect on your next cycle. Amounts you have already paid for the current cycle will not be changed retroactively.

3. Payment, renewal, and add-ons

Payments are processed through the payment provider PaySo (Pay Solutions) — we do not store your credit or debit card number ourselves.

We currently do not charge automatically (no auto-renew) — when the cycle you paid for ends, you renew each cycle yourself. If you do not renew, the service ends at the end of the paid cycle and your website is unpublished (see section 4).

Add-ons carrying a separate charge include:

• Additional website languages — Charged per language added to your website.
• Your own custom domain — Charged as a separate recurring fee.
• AI blog-article credits — Each website gets a limited number of free AI-generated article drafts; if you need more than the free quota, you can buy additional credits, separate from your main package.

The details and prices of all add-ons are shown on the relevant pages in the system at the time you order.

4. Refund and cancellation terms

HugWeb grants access to the service immediately upon completion of payment. The Company reserves the right to give no refund under any circumstances, for any reason whatsoever, including but not limited to cancellation before the end of a billing cycle, non-use of the service, partial use of a cycle, upgrading or downgrading a plan, or dissatisfaction with the service.

You may cancel your subscription at any time from your account settings. Cancellation stops billing from the next cycle onward; you keep access until the end of the cycle you have already paid for.

When your access ends (the trial ends, a paid cycle ends, or you cancel) without renewal, the system unpublishes your website through a periodic check (not instantly). Paid plans get a short grace period; the free trial gets none. Your data is not deleted — the website reverts to draft and can be published again once you renew.

Payments made by credit card

For payments made by credit card, the no-refund policy above applies equally, whether the charge is a regular cycle charge or any other kind. The Company will not refund or reverse a charge that has already been made, except where it results from a genuine system error (for example, a duplicate charge, or a charge taken after you had already cancelled the service). Please report such cases to us at [email protected] so we can investigate and put them right.

Service disruption or temporary unavailability

Because HugWeb is priced at an economical rate, the Company accepts no liability and gives no refund or compensation of any kind if the system fails, is temporarily unavailable, or is affected by force majeure. The Company will work to fix and restore the system as quickly as possible, but is not liable for any damage arising from such an interruption.

5. Intellectual property

The content you enter or upload (text, your own images, business information) remains yours. The code, section templates, and rendering system used to build the website are the intellectual property of HugWeb. Subscribing grants you the right to use that system for as long as your subscription is active; it does not transfer ownership of the code or templates.

6. Limitation of liability

We work to keep the service running continuously and securely, but we do not warrant that it will be error-free at all times. We are not liable for indirect damages, lost business opportunity, or damages exceeding the amount you paid us during the relevant period, except where the law provides otherwise.

7. Suspension or termination of an account

We may suspend or terminate your account if we find the service being used unlawfully, in breach of these terms, without payment when due, or in a way that harms the system or other users.

8. Governing law

These terms are governed by Thai law, and the Thai courts have jurisdiction over any related dispute.

9. Changes to these terms

When we make a material change to these terms, we will notify you by email or by an in-app announcement before it takes effect. Continuing to use the service after that constitutes acceptance of the new terms.